Funeral Home and Crematory Renewal 2012

Funeral Home and Crematory registrations expire on November 30, 2012 and it is now time to renew your registration to keep it in Active status until November 30, 2013. To renew your registration, please follow the below steps:

Be Prepared! Gather needed documents or information, and set aside at least a half hour of fairly relaxed and uninterrupted time to focus on your renewal. After reading all the steps detailed below, click on the link at the bottom of this page entitled "Click here to go directly to online renewal." Please print this page and use it as a reference while you are renewing your registration.

1. Online Services: Our new Online Services system was implemented July, 1, 2012 and all users must register a new account. From this account, you can update your contact information, obtain information about your registration and complete the renewal of your registration.

• Click "Register" at www.colorado.gov/dora/licensing/Default.aspx to create your new online account.
• You will select "Business" in the Register As section and "Yes" in the section asking if you are currently licensed with the Division of Professions and Occupations. Then click the "Next" button.
• You will be asked to enter your Federal Tax ID number (Tax ID/FEIN) and License Number (only the numeric value omitting the alpha prefix and leading zeroes then click "Finish". On the next page your User ID field will be populated with the User ID that is assigned to you. Please write down this User ID for use in the future
• Next, create and write down your password and create the security questions. You may select from the optional security questions provided in the dropdown that will best suit your memory. These questions are used in the event that you forget your password in the future.
• Enter the security code provided and click "Create Account."
• NOTE: Unfortunately at this time you will be unable to renew multiple facilities with one payment online as you have in the past. The Division is working on a solution to this issue and hopes to it resolve as quickly as possible. If you need to renew multiple facilities with one payment, please contact us at dora_dpo_onlinelicenses@state.co.us or 303-894-2421 and we will send you manual renewal notices so you may pay with one check.

2. Verify Email Address: To complete the registration of your account, you may have to verify your email address.

• Once you are logged in, click on "Generate Email,", an email will be sent to the email address shown on the screen.
• Go to your personal email account, open the email that was just sent to you from our system, it will come from NoReply@dora.state.co.us (be sure and check your spam folder if you do not see it in your inbox.)
• Open the email you just received and click on the address link in the email (or copy and paste it into your address bar/web browser). This will take you back to our system which will validate your email.

3. Renew Your Registration(s): When you have finished all of the steps above, you will then click the button on the left side titled "Complete License Renewal".

• On the left side, click on "Complete License Renewal." (If you haven't completed all of the steps above, you will receive an error message. If you receive an error message, please follow the prompts to complete any outstanding steps and then return to "Complete License Renewal.")
• Click on "Start" or "Continue" by the appropriate license type. Review the fees listed and click next.
• When you have completed all renewal steps, click on "Add to Invoice" at the bottom of the screen.

4. Pay Invoice: After you have completed the renewal steps for all license types and added each license type to be renewed to the invoice, you will be able to pay for your renewal. At this point, two red buttons "Pay Invoice" and "Print Invoice" will appear on the right side of the screen.

• Click on the "Pay Invoice" button. (If you want a copy of your invoice, click on "Print Invoice" before you click proceed to pay. You will also have an opportunity later to print or send an email receipt to yourself.)
• You will pay for your renewal using our secure payment system. You must pay by Credit Card (Visa, Master Card, Discover, American Express), by Debit Card (as long as it bears the Visa or Master Card logo) or by Electronic Check (eCheck) by using your bank routing number and checking account number.
• After entering your credit card/eCheck information and clicking "Continue" you will enter the appropriate billing information. IF YOU ENTER AN EMAIL ADDRESS, YOU WILL BE SENT AN EMAIL RECEIPT OF YOUR TRANSACTION. Make sure to complete all required fields and click "Continue." Note: The required fields are designated by a blue line.
• You will then be able to review/verify your payment information on the following screen. If you need to make any changes/updates you can click the "edit" button in the corresponding section. If all information is correct, click the "Agree/Continue" button at the bottom of the page to complete the transaction.
• Once complete, you will see a confirmation page. You can print this page for your records. If you entered your email address in the payment billing section, you will receive a receipt by email (be sure that the email address, support@www.colorado.gov, is added to your approved senders list to receive email confirmation; also check your spam folders). This will complete your transaction.

MPORTANT: You must confirm that payment was received for your renewal to be complete. You will receive a confirmation email from the payment system or check your account for a new expiration date in the "Current Information" tab. If your dates did not update, return to the "cart" in the upper right hand corner of your account to complete payment. Your license is not renewed until payment is complete. You must reinstate if you exceed the 60 day grace period.

You will receive your renewed wallet license card by mail within approximately 7-10 days. To verify your new expiration date, you can select the "My User Information" tab.

If you experience technical issues when renewing online, please email the System Support Unit at the following address: dora_dpo_onlinelicenses@state.co.us or call 303-894-2421.

It is imperative that you keep your contact information updated with the Division. The Division mails renewal notices and other information to you at the last address furnished to us. Failure to receive a renewal notice does not relieve you of your obligation to timely renew.

Once you have logged into Registrations Online Services, check your mailing address and confirm its accuracy. If it is incorrect you can obtain the appropriate Funeral Home and Crematory Business Address Change application by accessing the following links:

• Funeral Home click here
• Crematory click here

Select the link that applies to your particular business, print, complete and return the application with the appropriate fee to our office. If you received your renewal notice due to a forwarding order it is important that you change your address on file with us, since we cannot change the information based on the forwarding order.

Email address updates can be completed online while renewing. You may complete this by clicking the "Update Email" button once logged into your account.

To read the current issue of the 2012 Office of Funeral Home and Crematory Registration Newsletter that includes detailed information about the program and more... Click here.

If you are finished reading the above instructions you may want to print this page before you begin the online renewal process. Now click here to go directly to online renewal.