File a Complaint
A regulatory board CANNOT:
- require any individual or business to refund money;
- provide civil types of remedies such as filing lawsuits for damages;
- provide legal advice.
You may wish to consider other resources such as the Better Business Bureau, small claims court, Attorney General's Office of Consumer Affairs, District Attorney's Consumer Affairs Offices, or Legal Aid Centers.
How do I file a complaint?
Complaint Review Process
What happens when you file a complaint?
- The complaint will be reviewed to determine whether a violation of a law or regulation may have occurred.
- If the complaint indicates a probable violation, the complaint will be processed.
- The complaint may be resolved by the board or investigated further. Such investigations may include a referral to the Office of Investigations.
- The individual you filed the complaint against will typically be provided with a copy of the complaint and all other documentation you submitted.
Why is a complaint dismissed?
- There is no jurisdiction. This means the complaint may be outside of the powers of the board, as defined by the legislature.
- There appears to be no violation.
NOTE: The board may also dismiss a case with a Confidential Letter of Concern. This means the board does not think that a violation occurred, but is still concerned about the practice of the licensee and may direct the licensee to address specific issues.
If the board finds a violation has occurred, what happens next?
The board may:
- Issue a Letter of Admonition (a public reprimand in the form of a written letter)
- Refer it to the Office of Expedited Settlement
- Put the individual on probation
- Require the individual to participate in continuing education
- Issue a fine
- Suspend a license
- Revoke a license
- Table it while more information is gathered by staff for later presentation or to wait the outcome of criminal or civil litigation
- Refer it directly to the Attorney General, who acts as the board’s lawyer, so legal action can be taken.
- Other disciplinary actions
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