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DORA is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission.
The Office of Consumer Counsel helps consumers by lowering or eliminating utility rate increases and by ensuring that utility rates, regulations and policies are more equitable for residential, small business and agricultural consumers.
As part of its mission, the Colorado Office of Consumer Counsel provides a variety of information to consumers, in order to help them make choices about their gas, telephone, and electric service. If you are interested in information listed below, click on the appropriate link to access that information. If you have any questions, or would like additional information, please call us at (303) 894-2121, or send us e-mail at firstname.lastname@example.org
The Office of Consumer Counsel (OCC) represents the interests of residential, small business and agricultural consumers before the Public Utilities Commission, certain federal agencies (such as the Federal Communications Commission), and in the courts on appeal. The OCC is Colorado's consumer advocate in electric, gas and telecommunications utility rate and rule making matters. The office represents consumers by participating in complex utility cases. The OCC examines the technical evidence filed by the utility, provides expert testimony on consumers' behalf, cross-examines other witnesses, makes legal arguments, and represents consumers in settlement negotiations. Approximately 40 other states have utility consumer advocate offices similar to the OCC.
Frequently Asked Questions
No. Per Colorado Revised Statute 40-6.2-106(d)(2) "Notwithstanding any provision of this article to the contrary, the consumer counsel shall not be a party to any individual complaint between a utility and an individual". Individual complaints should be filed with the Public Utilities Commission.
The OCC is funded from the Fixed Utility Fund, an assessement on the state's regulated utilities, and not through general tax revenues.
Most of the agency's work is done in advocating for consumers in proceedings before the PUC that cover aspects of a regulated utility's business from its rates to its disconnection policies. When the OCC prepares its case, our staff examines the technical evidence and policy arguments filed by the utility, provides expert witness testimony, cross-examines other witnesses, and makes legal arguments to support the OCC's recommendations. To ensure that the rights of the utility consumers are protected, the OCC can appeal an unfavorable PUC decision to the Colorado courts.
Since the OCC's creation in 1984, the office has saved consumers over $200 million in its efforts alon and over $1.03 billion in shared savings, all on an annual average budget of about $1.3 million. Historically, the OCC participates in about 80 to 100 utility cases annually.
The Office of Consumer Counsel is statutorily not permitted to represent individual consumers before the Public Utilities Commission. Several other agencies in the state and federal governments do handle individual complaints.
Office of Consumer Protection
1525 Sherman Street, 7th Floor
Denver, CO 80203
Consumer Complaint Line - in Denver and Out of State: (303) 866-5189
Consumer Complaint Line - outside of Denver, but in Colorado: 1-800-222-4444
1560 Broadway, Suite 250
Denver, CO 80202
General Issues (303) 894-2000
Consumer Issues (303) 894-2070
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580