HOA Registration Troubleshooting

If you're having troubles registering your HOA take a look at the troubleshooting sections below.

  1. Go to the system and request a new password, if that does not work:
  2. You may email and request to reset your password – cynthia.aguilar@state.co.us
  3. You will receive a generic password
  4. Once you log in, you should go to your profile and change the password to what you want.
You have 90 days to update the HOA's account with your information. Click here to update the account.
Go to the HOA Contact Registration page to start creating your own account.
  1. Log in, go to Transfer Requests, > Requests to Transfer HOAs to Me, > Add New.
  2. Enter the Secretary of State Number OR HOA number and click “Run”
  3. When the HOA name appears, check the box near the HOA name and click ONCE.
    • If you click more than once it will submit multiple requests of the same HOA.
  4. The HOA will remain on Pending Status until the owner of that HOA logs in and either accepts or rejects the request or email (cynthia.aguilar@state.co.us) with proof that you're the authorized agent.
    • The proof accepted is a Copy of the signature sheet of the contract OR a copy of the Board minutes where you are identified as the authorized agent for the HOA.
  5. Once the HOA has been accepted, it will appear immediately in your account (if accepted) or will not show at all on your account if request is rejected.
  6. Double click on the HOA name and update the agency name.
  1. Log in with your Log in ID and password
  2. Go to Reminders > see Renew Now
  3. Click the box next to the HOA name indicating that is the HOA you want to renew.
  4. Go to the bottom of the page and find the gray box titled Renew, clicking on it will take you to the payment field.
    • You will be prompted to agree about the payment and the credit card fee.