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Consumer FAQs

Program: The term for the group of Board(s), Advisory Committee(s), or Commission(s), in DORA that regulate a profession.

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Visit the program's File a Complaint page.

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Programs do not resolve billing or insurance Issues. Visit the program's Other Links page for more resources.  You may also want to check with DORA's Division of Insurance.

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Look at the program area's Disciplinary Actions page for information and public documents.

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Please visit the program's Other Links page for more resources.

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No. Complaints filed against licensees, registrants and certificate holders are confidential.

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The Colorado Division of Insurance regulates Pre-Need Funeral Insurance sellers in Colorado:

  • Verify a Pre-Need Funeral Insurance seller online at the Division of Insurance website.
  • You may call the Colorado Division of Insurance at 303-894-7499 or toll free at 800-930-3745.
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Each funeral establishment and each crematory at each location shall register with the Division of professions and Occupations, Office of Funeral Home and Crematory Registration, regardless of whether they are part of a larger corporate or other type of organizational structure, pursuant to sections 12-54-110 (2)(a) and 12-54-303 (2)(a), C.R.S.  If there are multiple funeral establishments at one location, only one funeral home registration is required.  If there are multiple crematory businesses at one location, only one crematory registration is required.  If there is a funeral establishment and a crematory business at one     location, both funeral home and crematory registration is required for the location, even if they are within the same corporation.

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The Office of Funeral Home and Crematory Registration does not issue licensure to mortuary science practitioners, funeral directors, embalmers, or cremationists.
 

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Although the Office of Funeral Home and Crematory Registration does not issue licensure to these individuals, you can file a complaint with the Program concerning the registered funeral home or crematory where the individual practices, and the Program will review the compliant and determine jurisdiction. You may also want to consider filing a complaint with the Colorado Funeral Directors Association (See Other Links page for contact information).

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Yes, any establishment that holds itself out to the general public as providing funeral goods and services, as well as establishments that provide funeral or memorial services to the public for compensation must be registered.  However, this does not apply to facilities that may occasionally rent their facilities for memorial services such as country clubs, civic organizations (i.e. Veterans of Foreign Wars, Fraternal Order of Eagles, Knights of Columbus, etc.) or other like civic and non-profit organizations.

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Yes, registration as a funeral home is required for any business that holds itself out to the general public as providing funeral goods and services.

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Copies of certified death certificates are generally included in the services provided by a funeral home or crematory, and are detailed in the Statement of Funeral Goods and Services which describes the arrangements for funeral  services or cremation.  In addition, certified copies of death certificates may be     requested from the Colorado Department of Public Health and Environment, Vital Records Section (See Other Links page for contact information).

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The right to control disposition of last remains or ceremonial arrangements of a decedent is defined in 15-19-106, C.R.S.  You may always find the most current version of the Colorado Revised Statutes online via the Colorado Statute Manager.

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Yes, it is unlawful for a funeral home or a crematory to not properly and promptly release human remains or cremated remains to the custody of the person who has the legal right to effect such release whether or not any costs have been paid.

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Before a person selects the funeral, the funeral establishment shall provide an itemized list of the prices of all available merchandise and individual services at that funeral establishment (12-54-106 (2), C.R.S.). In addition, when a consumer inquires about the goods or services a funeral establishment provides, the    funeral establishment must provide written notice to the consumer specifying the names and addresses of any subcontractors or agents that routinely work with the funeral establishment and routinely handle or care for human remains (12-54-103 (1), C.R.S.).  If the initial customer inquiry occurs over the telephone, this    written notice must be provided when the customer finalizes the arrangements for goods or services with the funeral establishment.

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The Colorado Office of Funeral Home and Crematory Registration does not license or register Colorado cemeteries, nor does the Program have authority to review or assert jurisdiction concerning consumer complaints filed against cemeteries.  For more information regarding the laws that govern the practice of    cemeteries, you may wish to contact the Colorado Association of Cemeteries (See Other Links page for contact information).

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No, there is no requirement that a funeral director be present for a burial. However, the funeral director, or whoever is acting as such who first assumes custody of the remains is the person primarily responsible for the process of completing the death certificate, obtaining the medical certification, and filing with the local registrar in the county of death.  For questions concerning this process, you may wish to contact the Colorado Department of Public Health and  Environment, Vital Records Section (See Other Links page for contact information).

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The Office of Funeral Home and Crematory Registration has no rules or laws which apply to the scattering of cremated remains.  Cremated remains may be disposed of as the decedent or next of kin desires, except for any restriction by local ordinances.  It is important to check any federal, county or local laws and ordinances in the area prior to scattering cremated remains.

 

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No embalming is not required if final disposition of the human remains occurs within 24 hours of death.  However, if final disposition (burial or cremation) is to occur more than 24 hours after death, embalming or refrigeration of the human remains is required.
 

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The Funeral Consumers Alliance has put together a list of resources for consideration by an individual planning a funeral (See Other Links page for contact information).  Information obtained from the Funeral Consumer Alliance contains points of view and/or opinions of the Funeral Consumers Alliance, and does not represent the official position of the Office of Funeral Home and Crematory Registration.

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The National Funeral Directors Association has put together a number of resources with information regarding dealing with grief that occurs from the loss of a loved one.  (See Other Links page for contact information). Information obtained from the National Funeral Directors Association contains points of view and/or opinions of the National Funeral Directors Association, and does not represent the official position of the Office of Funeral Home and Crematory Registration.

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The Colorado Bar Association has developed an educational brochure titled “What to Do When Someone Dies,” which contains a detailed list of steps to take and agencies to contact when a loved one dies.  A link to the brochure available on the Colorado Bar Association’s website is available by clicking here.      Information obtained from the Colorado Bar Association contains points of view and/or opinions of the Colorado Bar Association, and does not represent the official position of the Office of Funeral Home and Crematory Registration.

 
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Contact

1560 Broadway, Suite 1350, Denver, CO 80202 Email
(303) 894-7800 - Phone (303) 894-7693 - Fax