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Some complaints are investigated internally by board or program staff. However, depending on the scope of an investigation, the complaint may be referred to the Office of Investigations and the complaint is assigned to an investigator. The Office of Investigations receives hundres of cases per year. Investigators make their best effort to complete an investigation within 180 days. There are circumstances, however, such as the complexity of the issues, number of witnesses, witness cooperation and the investigator's caseload which may affect the length of an investigation.
When a complaint is assigned to an investigator, the investigator acts as an impartial, neutral fact finder and does not "represent" the complainant, the board or program, or the licensee, certificate holder or registrant. The investigator may contact both the licensee and the complainant for more information. The majority of this work can be done by telephone. The investigator may also subpoena or otherwise obtain copies of pertinent documents, and where appropriate, may retain an expert consultant to review the case.
The investigator prepares a written report for the board or program to review. If the board or program determines there is probable cause to believe there has been a violation of law, a hearing may be held or the licensee may agree to a settlement. The case may also be referred to the Office of Expedited Settlement or the Office of the Attorney General.
For frequently asked questions for complainants, please refer to FAQs Concerning the Complainant.
For frequently asked questions for respondents, please refer to FAQs Concerning the Respondent.
The office can not release information to the public during the investigation. The investigation is CONFIDENTIAL. The office can answer general questions about the investigative process. Each case is assigned a case number. Please have the case number available when contacting the Office.