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Active Regulated Telecommunications Utilities - Regulatory Contacts
Company Consumer Complaint Contacts
Open portfolio and workbook to access lists of active Jurisdictional Telecommunications Service Providers and a listing of their Customer Service Contacts. (You may need to update Adobe Reader on your machine in order to view Adobe Portfolios. Double click each PDF in the portfolio to enlarge that document.)
Included files list:
1. Competitive Local Exchange Carriers - CLECs
(see descriptions of services for these categories below)
If you have a complaint against one of these companies, try to resolve it first with the company.
If you are unable to resolve the problem with the utility and you need further assistance, please contact the External Affairs office of the Public Utilities Commission at 303-894-2070 or 800-456-0858 if you reside outside of the Denver metro area but within the State of Colorado.
Competitive Local (can include)
Business Service Only
Emergency Service Only
Provider of Last Resort (POLR)
Residential Service Only
Emerging Competitive (can include)
Inmate Provider, Relaxed Regulatory Treatment
InterLATA Toll Only, Facilities Based
IntraLATA Toll Only, Facilities Based
Non-Optional Operator Services
Non-Optional Operator Services, Relaxed Regulatory Treatment
Private Line Service, Jurisdictional
Private Line Service, Jurisdictional, Relaxed Regulatory Treatment
Switched Access, Relaxed Regulatory Treatment
Toll Service, Facilities Based
Toll Service, Facilities Based, Relaxed Regulatory Treatment
Incumbent Local Exchange Carrier (ILEC)
as defined by the Federal Communications Commission, 47 CFR 51.5
With respect to an area, the local exchange carrier that:
(1) On February 8, 1996, provided telephone exchange service in such area; and
(2)(i) On February 8, 1996, was deemed to be a member of the Exchange Carrier Association pursuant to § 69.601(b) of this chapter; or (ii) Is a person or entity that, on or after February 8, 1996, became a successor or assign of a member described in paragraph (2)(i) of this section.
Any person who provides toll services to end-use customers by using the transmission facilities, including without limitation wire, cable, optical fiber, or satellite or terrestrial radio signals of another person. A toll reseller may, but need not, possess its own switching facilities. See Commission Rule 4 CCR 723-2-2001.