Consumer Complaints

Based on our name, many consumers believe they can file their individual complaints against utilities with the OCC.  However, that is not the case.  The OCC is statutorily not permitted to represent individual consumers before the Public Utilities Commission.  Several agencies in the state and federal governments do handle individual complaints.

Attorney General's Office

Office of Consumer Protection
1525 Sherman Street, 7th Floor
Denver, CO 80203
Consumer Complaint Line - in Denver and Out of State: (303) 866-5189
Consumer Complaint Line - outside of Denver, but in Colorado: 1-800-222-4444
Email: stop.fraud@state.co.us
http://www.ago.state.co.us/consline/consline.cfm.html

Public Utilities Commission

External Affairs
1560 Broadway, Suite 250
Denver, CO 80202
General Issues (303) 894-2000
Consumer Issues (303) 894-2070
Email: puc@dora.state.co.us
http://www.dora.state.co.us/puc/consumer/CommentComplaintIndex.htm

Federal Communications Commission

Consumer & Governmental Affairs Bureau
445 12th Street SW
Washington, DC 20554
1-888-CALL-FCC (1-888-225-5322)
Email: fccinfo@fcc.gov
http://www.fcc.gov/complaints

Federal Trade Commission

Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
1-877-FTC-HELP (1-877-382-4357)
www.ftccomplaintassistant.gov/