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The Division of Insurance answers thousands of questions from consumers every year. If you need information or have any questions about your policy, your rights and protections, or a potential agent or insurer, contact the Colorado Division of Insurance. You can call us at 303-894-7490, email your questions to email@example.com or fill out the on-line Request Assistance form by clicking on the link below.
The Division of Insurance cannot take a position or assist you in matters over which we do not have legal jurisdiction or authority. This includes problems with companies and services that are governed by federal law such as self-funded employer plans, federal employee benefit plans, Medicare and Medicaid. Also, Colorado laws do not apply to policies written in other states or an employer that is headquartered in another state. To find out if your health insurer is regulated by the Colorado Division of Insurance, check the front of your health insurance card. If the front of your card says “CO-DOI,” then we have jurisdiction and your insurer must follow Colorado laws.
However, if you are not sure about your own situation, please contact us with your questions and we will point you in the right direction. All questions are welcome. We want to help you understand your policy and provide information that will help you be a well informed consumer.
If you work with a licensed producer, commonly known as a broker or agent, that individual also may be able to help. The producer from whom you purchased a policy should be willing to assist on claim and billing issues.
If you wish to file a complaint on an insurance company that you feel has not treated you appropriately, you may do so by clicking on the link below, or, you may send or fax a letter to:
Colorado Division of Insurance at
If you choose to send or fax a letter please provide the company's name, your policy or ID number and a brief summary of your complaint.
Please be sure to send copies of any letters that are connected with your complaint, that you've sent to, or received from, the company or other parties involved.
If you work with a licensed producer, commonly known as a broker or agent, you may want to alert that individual that you are filing a complaint and the issues addressed in the complaint. Producers also provide customer service after a policy is sold.
The Division of Insurance cannot take a position or assist you in matters over which we do not have legal jurisdiction or authority. This includes problems with companies and services that are governed by federal, not state law, or when your policy was written in another state.
However, if you are not sure who has legal authority in your situation, please present your complaint or questions to us and we will help point you in the right direction.
Complaint Reports *new* October 1, 2012