File a Complaint

Process

Consumer complaints against any of the institutions regulated by the Division of Banking (Division) must be submitted in writing. When completing the complaint form, please provide as much detailed information as possible and fill the form out in its entirety.

The following information is essential and will aid in the expedient resolution of the complaint:

• The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
• A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
• Copies of any available documentation supporting the complaint and efforts toward resolution.
• Preferred resolution of the complaint.

A referral letter will be sent to the regulated institution, along with a copy of the complaint, and the institution will be will requested to respond in a timely manner. Upon receipt of the institution's response, the complaint and response will be reviewed by the Division. Upon completion of this review, the Division will respond to the complainant, with a copy to the regulated institution, explaining the findings and resolution of the complaint.

Complaint Form

Institutions Regulated

The Division is the regulatory agency for Colorado state-chartered commercial banks, industrial banks, trust companies, and Colorado licensed money transmitter companies. In addition, the Division administers the Public Deposit Protection Act. If unsure about an institution, please click Find An Institution, which will take you to a database search site.

 
PLEASE NOTE: The Division is not the regulatory agency for Nationally Chartered Banks. For complaints against nationally chartered banks, please contact the Office of the Comptroller of the Currency at: 

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010
Telephone: 1-800-613-6743

 In addition, the Division does not regulate mortgage brokers. Mortgage brokers and mortgage lenders are regulated by the Division of Real Estate. The Division of Real Estate can be reached at:

Division of Real Estate
1560 Broadway, Suite 925
Denver, CO 80202
Telephone: 303-894-2166 or 303-894-2185

For complaints concerning second mortgage lenders/finance companies, please contact the Uniform Consumer Credit Code (UCCC) at the Colorado Department of Law. The UCCC can be reached at:

Uniform Consumer Credit Code
Ralph L. Carr Colorado Judicial Center
1300 Broadway, 6th Floor
Denver, CO 80203
Telephone: 720-508-6012

For more information regarding other regulatory agencies, please visit the Division's Consumer Links page.