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File a Complaint

The Division can only address complaints against:

  • Colorado state-chartered commercial banks
  • Colorado state-chartered trust companies
  • Colorado licensed money transmitter companies


The Division does not regulate, and cannot resolve a complaint against:

  • National Banks
  • Credit Unions
  • Mortgage Loan Originators
  • Mortgage Lenders
  • Mortgage Companies
  • Finance Companies

If unsure about an institution, please click Find An Institution, which will take you to a database search site.

 

The Complaint Process

All consumer complaints filed with the Division must be submitted in writing. Please click COMPLAINT FORM to access the form. When completing the form, please provide detailed information and fill it out completely.

The following information is essential:

  • The name of the institution and the name of any person(s) at the institution with whom you have had contact. Include telephone number(s) and addresses.
  • A complete description of your complaint and any efforts that have been made to resolve your complaint directly with the institution.
  • Copies of any available documentation supporting your complaint and efforts toward resolution.
  • Preferred resolution of your complaint.


Once your complaint is received by the Division:

  • A referral letter is sent to the regulated institution, along with a copy of your complaint, and the institution is requested to respond within a reasonable timeframe.
  • Upon receipt of the institution's response, your complaint and the institution's response will be reviewed by the Division.
  • Upon completion of this review, the Division will send you a response, copying the regulated institution, explaining our findings and resolution of the complaint.



Please refer to the information listed below for filing a complaint with the proper agency for those institutions or entities not regulated by the Division.

National Bank

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX  77010

Telephone: 1-800-613-6743

 

Mortgage Loan Originator

Division of Real Estate
1560 Broadway, Suite 925
Denver, CO  80202
Telephone: 303-894-2166 or 303-894-2185

 

Mortgage Lender

Consumer Financial Protection Bureau
P. O. Box 4503
Iowa City, IA  52244
Telephone: 1-855-411-2372


Second Mortgage Lender/Finance Company

Uniform Consumer Credit Code
Ralph L. Carr Colorado Judicial Center
1300 Broadway, 6th Floor
Denver, CO  80203
Telephone: 720-508-6012

Second Mortgage Lenders/Finance Companies are also regulated by the Consumer Financial Protection Bureau (see information under Mortgage Lender).

 
For more information regarding other regulatory agencies, please visit the Division's Consumer Links page.
 

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Contact

1560 Broadway, Suite 975, Denver, CO 80202 Email
(303) 894-7575 - Phone (303) 894-7570 - Fax