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The Division can only address complaints against:
The Division does not regulate, and cannot resolve a complaint against, the following:
If you are not sure if your bank is a State-Chartered Bank or a National Bank, please click Find An Institution, which will take you to a database search site.
All consumer complaints filed with the Division must be submitted in writing. Please click COMPLAINT FORM to access the form. When completing the form, please provide detailed information and fill it out completely.
The following information is very important:
Once your complaint is received by the Division:
Listed below is the contact information for filing a complaint against a:
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
State-chartered Credit Union or Savings & Loan
Division of Financial Services
1560 Broadway, Suite 950
Denver, CO 80202