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The Division can only address complaints against:
The Division does not regulate, and cannot resolve a complaint against:
If unsure about an institution, please click Find An Institution, which will take you to a database search site.
All consumer complaints filed with the Division must be submitted in writing. Please click COMPLAINT FORM to access the form. When completing the form, please provide detailed information and fill it out completely.
The following information is essential:
Once your complaint is received by the Division:
Please refer to the information listed below for filing a complaint with the proper agency for those institutions or entities not regulated by the Division.
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Mortgage Loan Originator
Division of Real Estate
1560 Broadway, Suite 925
Denver, CO 80202
Telephone: 303-894-2166 or 303-894-2185
Consumer Financial Protection Bureau
P. O. Box 4503
Iowa City, IA 52244
Second Mortgage Lender/Finance Company
Uniform Consumer Credit Code
Ralph L. Carr Colorado Judicial Center
1300 Broadway, 6th Floor
Denver, CO 80203
Second Mortgage Lenders/Finance Companies are also regulated by the Consumer Financial Protection Bureau (see information under Mortgage Lender).