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File a Complaint

The Division can only address complaints against:

  • Colorado state-chartered commercial banks
  • Colorado state-chartered trust companies
  • Colorado licensed money transmitter companies


The Division does not regulate, and cannot resolve a complaint against, the following:

  • National Banks
  • Credit Unions
  • Finance Companies
  • Savings & Loan
  • Mortgage Companies, Lenders, or Loan Originators

If unsure about an institution, please click Find An Institution, which will take you to a database search site.

 

The Complaint Process

All consumer complaints filed with the Division must be submitted in writing. Please click COMPLAINT FORM to access the form. When completing the form, please provide detailed information and fill it out completely.

The following information is essential:

  • The name of the institution and the name of any person(s) at the institution with whom you have had contact. Include telephone number(s) and addresses.
  • A complete description of your complaint and any efforts that have been made to resolve your complaint directly with the institution.
  • Copies of any available documentation supporting your complaint and efforts toward resolution.
  • Preferred resolution of your complaint.


Once your complaint is received by the Division:

  • A referral letter is sent to the regulated institution, along with a copy of your complaint, and the institution is requested to respond within a reasonable timeframe.
  • Upon receipt of the institution's response, your complaint and the institution's response will be reviewed by the Division.
  • Upon completion of this review, the Division will send you a response, copying the regulated institution, explaining our findings and resolution of the complaint.


Listed below is the contact information for filing a complaint against a:

National Bank

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX  77010

Telephone: 1-800-613-6743

 

State-chartered Credit Union or Savings & Loan

Division of Financial Services
1560 Broadway, Suite 950
Denver, CO  80202
303-894-2336

 

Mortgage Loan Originator

Division of Real Estate
1560 Broadway, Suite 925
Denver, CO  80202
303-894-2166 or 303-894-2185

 

Mortgage Lender

Consumer Financial Protection Bureau
1-855-411-2372
http://www.consumerfinance.gov/


Second Mortgage Lender/Finance Company (also regulated by the Consumer Financial Protection Bureau)

Uniform Consumer Credit Code
720-508-6012
uccc@state.co.us

 
 
For more information regarding other regulatory agencies, please visit the Division's Consumer Links page.
 

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Contact

1560 Broadway, Suite 975, Denver, CO 80202 Email
(303) 894-7575 - Phone (303) 894-7570 - Fax