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Consumer complaints against any of the institutions regulated by the Division of Banking (Division) must be submitted in writing. When completing the complaint form, please provide as much detailed information as possible and fill the form out in its entirety.
The following information is essential and will aid in the expedient resolution of the complaint:
A referral letter will be sent to the regulated institution, along with a copy of the complaint, and the institution will be will requested to respond in a timely manner. Upon receipt of the institution's response, the complaint and response will be reviewed by the Division. Upon completion of this review, the Division will respond to the complainant, with a copy to the regulated institution, explaining the findings and resolution of the complaint.
The Division is the regulatory agency for Colorado state-chartered commercial banks, industrial banks, trust companies, and Colorado licensed money transmitter companies. In addition, the Division administers the Public Deposit Protection Act. If unsure about an institution, please click Find An Institution, which will take you to a database search site.
PLEASE NOTE: The Division is not the regulatory agency for Nationally Chartered Banks. For complaints against nationally chartered banks, please contact the Office of the Comptroller of the Currency at:
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010
In addition, the Division does not regulate mortgage brokers. Mortgage brokers and mortgage lenders are regulated by the Division of Real Estate. The Division of Real Estate can be reached at:
Division of Real Estate
1560 Broadway, Suite 925
Denver, CO 80202
Telephone: 303-894-2166 or 303-894-2185
For complaints concerning second mortgage lenders/finance companies, please contact the Uniform Consumer Credit Code (UCCC) at the Colorado Department of Law. The UCCC can be reached at:
Uniform Consumer Credit Code
Ralph L. Carr Colorado Judicial Center
1300 Broadway, 6th Floor
Denver, CO 80203
For more information regarding other regulatory agencies, please visit the Division's Consumer Links page.