Payment Process

Processing Your Claim

Processing your claim application can take from four to six weeks to complete. After you file your claim, we request separation information from your previous employer(s). When processing is complete, you will either receive payment or a Notice of Decision explaining why you will
not receive a payment.

We will send you a personal identification number (PIN) in a plain white envelope. You must retain this PIN for access to unemployment benefits and services.

If you are eligible for benefits, payment will be deposited to the Colorado Automated Payment (CAP) Card for any payable weeks you have requested. (more info)

Requesting Payment

In order to be paid benefits, you must request payment every two weeks. Payment may take two to three business days to receive from the time you submit your payment request.

Your first request for payment will be on the Sunday immediately following the first two weeks of your claim. You are responsible for knowing when you are scheduled to request payment. Use the Payment Request Schedule to help you keep track of the dates.

Request payment even if you are waiting:

  • To hear whether you are eligible for benefits
  • To hear about an appeal
  • For us to add wages to your claim

To request payment use CUBLine Online or CUBLine:

CUBLine Online is an application available on the internet to request payment.
CUBLine Online


CUBLine is a telephone line you can use for requesting payment and automated FAQs. (303) 813-2800 (Denver-metro area) 1-888-550-2800 (outside Denver-metro area)


Requesting Payment Too Early or Late

Requesting payment too early or late will result in your claim being closed or “shut down.” If this occurs, future payments may be delayed and you must reopen your claim. You may
reopen your claim here or contact the Customer Service Center.

Debit Card

Claimants who file for unemployment receive a debit card, called a CAP Card issued by Chase bank. You will receive your CAP Card in a plain white envelope. Your payments are put onto the CAP Card unless you choose to be paid by direct deposit.

You are issued two different numbers by Chase:

  • 6-digit access code that you use when you call Chase customer service.
  • 4-digit PIN that you use for transactions. The Chase PIN is not the same as the unemployment PIN.


To activate your CAP Card or find out about their rules and fees, call Chase at 1-866-316-3925 (toll free). The CAP Card is valid for three years. You should retain your card to avoid paying a fee by Chase in cases where you may open another unemployment claim.

Direct Deposit

You can have your unemployment benefits deposited directly to your checking or savings account. This may help you avoid any potential fees. You will need your social security number, unemployment program PIN, and bank account and routing number to sign up. (more info)

Sign me up for Direct Deposit


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  • Lose your PIN numbers; you receive one from Chase and one from UI.
  • Request payment too early or too late.



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  • UI Benefits Inquiries: 303-318-9000 or 1-800-388-5515 • UI Employer Services Inquiries: 303-318-9100 or 1-800-480-8299
  • Telephone hours: 7:30 a.m. to 4:30 p.m., Monday - Friday
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